Website Privacy Policy

At Milestone Psychiatry, we are committed to protecting the privacy of all individuals who interact with our website. While our clinical services are governed by federal and state healthcare privacy laws including the Health Insurance Portability and Accountability Act of 1996 (HIPAA) this website privacy policy is intended to inform you about how we handle personal information collected through our online presence, specifically for visitors to our website located in the State of Colorado.

When you visit our website, you may choose to provide us with limited personal information such as your name, phone number, or email address through contact forms or appointment request tools. This information is used solely for the purpose of responding to your inquiries, processing appointment requests, or facilitating communication with our office. We do not sell, rent, or otherwise share your personal information submitted via the website with any third parties for marketing or unrelated purposes.

If you choose to opt in to receive SMS (text message) communications such as appointment reminders or administrative updates your consent and opt-in status will be used exclusively to deliver those services. We may share your personal data, including your SMS opt-in or consent status, with third parties that help us provide messaging services (such as platform providers, phone carriers, or other vendors), but only to the extent necessary to deliver those messages.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Please be aware that while we take reasonable steps to safeguard information submitted through our website, electronic communication and web-based transmission are never entirely secure. For this reason, we strongly advise against submitting sensitive medical or mental health information through online forms. Communications submitted through our website do not establish a patient-provider relationship, and the content should not be relied upon for medical diagnosis or treatment. If you are experiencing a medical or mental health emergency, please call 911 or go to the nearest emergency room.

In some cases, we may use web analytics tools, including services such as Google Analytics, to better understand how users interact with our website. These tools may collect information such as your device type, browser type, pages visited, and general geographic location based on IP address. This data is collected in an aggregated and anonymous form and does not include personally identifiable information or protected health information (PHI). You can control the use of cookies and tracking technologies through your browser settings.

Our website may contain links to third-party services, including scheduling tools, telehealth platforms, or payment processors. We encourage you to review the privacy practices of those external services, as we are not responsible for their data handling once you leave our website.

This website is intended for use by individuals located in the United States, and particularly within the State of Colorado. By using our website, you agree to the terms outlined in this policy. We reserve the right to update this policy at any time. Any material changes will be posted on this page with a revised effective date.

For any questions about this website privacy policy or how we manage personal information collected online, please contact our office directly.